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Online Customer Suggestions, Comments, or Complaints

Our goal is to provide a safe public transportation service to area residents in a timely, courteous and cost-effective manner in order to improve their quality of life. Therefore, we would like your comments on the service you received.

Did the reservationist treat you courteously and give you a pick up time?

Were you greeted and made to feel welcome on the vehicle?

Did your driver arrive within the 30-minute pick up window?

Was the vehicle orderly and clean?

Vehicle #:

How would you rate the performance of the driver?

Are you satisfied with the days and hours of service offered?

Are you satisfied with the service area?

Do you think OCTA charges you a fair price for the service?

Name (optional):

Date of travel (optional):

Additional Comments:

Ottawa County Transportation Agency
275 N. Toussaint South -